Shipping policy

At Astoria Lifestyle, we are committed to getting your orders to you as smoothly and quickly as possible. Please read the details below about how we handle shipping for all products.

1. Order Processing

  • All orders are automatically processed through our supplier, Tradelle, once payment is confirmed.
  • Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
  • You will receive an order confirmation email once your order is successfully placed.

2. Shipping Methods & Carriers

  • Orders are shipped directly from Tradelle to your delivery address.
  • Shipping methods and carriers vary depending on your location and the product.
  • Tracking information will be provided via email once your order is shipped.

3. Shipping Timeframes

  • Estimated delivery times are as follows (may vary based on location, customs, or carrier delays):
  1. United States: 7–12 business days
  2. Philippines: 5–10 business days
  3. Other international locations: 8–15 business days
  • Please note that these are estimates and delays may occur due to customs, holidays, or unforeseen circumstances.

4. Shipping Fees

  • Shipping costs are calculated at checkout and depend on the shipping destination, weight, and size of the order.
  • Free shipping promotions, if applicable, will be clearly stated on our website.

5. Customs, Duties & Taxes

  • International shipments may be subject to import taxes, customs duties, or fees imposed by the destination country.
  • Customers are responsible for paying any applicable customs fees or taxes.

6. Incorrect or Undeliverable Addresses

  • Please ensure that all shipping information is accurate and complete.
  • Astoria Lifestyle is not responsible for lost or delayed orders caused by incorrect or incomplete addresses.
  • Orders returned due to incorrect addresses may incur additional shipping charges to be reshipped.

7. Lost, Damaged, or Delayed Shipments

  • While we work with reliable carriers, Astoria Lifestyle is not liable for delays or lost packages once the order has been handed over to the shipping provider.
  • If your order is lost or arrives damaged, please contact us within 7 days of delivery so we can assist with claims and resolution with Tradelle.

8. Contact Us

For any questions regarding shipping or your order status, please reach out:
Email: hello@astorialifestyle.com