Refund policy
Return & Refund Policy
At Astoria Lifestyle, we are committed to providing smart lifestyle essentials and modern living solutions that meet your expectations. If you are not fully satisfied with your purchase, we’re here to help.
7-Day Return Window
You may request a return within 7 days after receiving your product. After this period, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- The item must be in its original packaging
- Proof of purchase or order confirmation is required
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale or clearance
- Products that have been used, damaged, or altered after delivery
- Items without original packaging or proof of purchase
Return Process
To start a return, please contact us at:
Email: hello@astorialifestyle.com
Please include:
- Order number
- Reason for return
- Photo or video (if the item is defective or damaged)
Once your return is approved, we will provide instructions on how and where to send your item.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will prioritize a replacement or full refund at no additional cost.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Astoria Lifestyle
📧 hello@astorialifestyle.com
We’re here to help you shop with confidence and enjoy a smooth experience every time.