# FAQ –  Frequently Asked Questions | Astoria Lifestyle

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### **📦 Order Fulfillment**

**How are my orders fulfilled?**

When you place an order, it's automatically processed through our supplier, **Tradelle**. They handle the sourcing and direct shipping to you.

**What shipping methods are used?**

**Tradelle** ensures express shipping for all orders, aiming for delivery within **6-15 days**, depending on the product and destination.

**Can I track my order?**

Yes! Once your order ships, you'll receive a tracking number via email to monitor your delivery.

### **💳 Payments & Billing**

**What payment methods do you accept?**

We accept major credit and debit cards, as well as PayPal.

**Are there any additional fees?**

No hidden fees. The total at checkout is the amount you'll pay.

### **🌐 International Shipping**

**Do you ship internationally?**

Yes, we ship worldwide. Shipping costs and delivery times depend on your location and are calculated at checkout.

### **🔄 Returns & Replacements**

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### What is your return policy?

We only accept returns for **damaged, defective, or incorrect** items. To initiate a return, please email us at [hello@astorialifestyle.com](mailto:hello@astorialifestyle.com) with your **order number** and **photos and videos of the issue**. Once approved, we’ll guide you through the process.

**Return Conditions:**

-   Items must be **unused, defective, or incorrect**, in their original packaging.
-   Opened consumables and final-sale items are **non-returnable unless defective**.

**Return Shipping:**

Customers may be responsible for return shipping unless the item is damaged or incorrect. **Please ensure the item is securely packaged** to prevent **damage during transit**.

**Replacement Process:**

-   If the item is approved for replacement, we submit the request to **Tradelle**, who will handle the shipment of a replacement item directly to you.
-   Approval is based on the **documentation provided (photos/videos of the damaged, defective, or incorrect item)**.
-   Once approved, the replacement is shipped, and tracking information will be provided.

**Refund Process:**

If a replacement is not possible, a refund will be issued to your original payment method after we receive and inspect the returned item. Processing times may vary depending on your payment provider.

**Damaged or Incorrect Items:**

If you receive a **damaged, defective, or incorrect item**, email us immediately at [hello@astorialifestyle.com](mailto:hello@astorialifestyle.com) with your **order number, video, and photos**. We will guide you through the return and replacement process.

### **🧾 Contact Us**

**How can I contact customer support?**

For any inquiries or assistance, please reach out to [hello@astorialifestyle.com](mailto:hello@astorialifestyle.com).

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> Source: [Astoria Lifestyle](https://astorialifestyle.com/pages/faq)